Refund Policy


1. Legal right to withdraw from the purchase:

In accordance with the applicable regulations, if you are contracting as a consumer (purchasing), you may withdraw from the purchase (except in the case of any of the products for which the right of withdrawal is excluded in the following clause) at any time. within 7 business days from the delivery date of your order.

To proceed with the return, first of all, you must write to the email address indicated at the beginning of this policy, stating the reasons why you have decided to make the return.

The formula for collection will be by courier or carrier and the collection address will coincide with the address where the delivery was made. The deadline for this will be established according to the availability of the company that will carry out the collection and the location of the buyer, although Victoria de la Calva undertakes to manage this process as quickly as possible. Return costs are not the responsibility of the buyer.

The refund of the price of the products will be processed in the same way as it was paid within 14 calendar days following receipt of the goods. The payment will be made once the status of the returned products has been verified and once the action has been validated, you will receive a confirmatory email and the refund will be made.

You may prove the exercise of the right of withdrawal in any manner permitted by law, and in any case said right will be considered validly exercised by returning the products. This provision does not affect other rights recognized by the consumer by current legislation.

2. Products excluded from the possibility of return:

You will not have the right to withdraw from the Contract whose purpose is the supply of personalized or made-to-order items.

Your right to withdraw from the Contract will apply exclusively to those products that are returned in the same conditions in which you received them. Please return the item using or including its original packaging. It must also include all instructions, documents and product packaging. No exchange will be made if the product has been used beyond mere opening or if it has suffered any damage, so you should be careful with the products while they are in your possession. You must deliver the merchandise in the same package in which you received it.

3. Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with what is stipulated in the Contract, you must contact us immediately through, where we will indicate how to proceed.

The return or replacement of the item will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate, as long as we have received the defective item.

The amounts paid for products that are returned due to a defect or defect, when it really exists, will be fully refunded, including the delivery costs incurred to deliver the item. The refund will be made in the same payment method that was used to pay for the purchase. The rights recognized by current legislation remain safe.