Terms of service


The website victoriadelacalva.com is dedicated to the sale of jewelry designed by Victoria de la Calva. Said sale can be directly online when purchasing the jewelry offered on the different product pages of the website, or it can be contacted from the website on the CONTACT page to make an appointment in the physical Showroom.

Vermeil (silver covered with 18K gold) jewelry collections are offered with or without precious stones, and gold collections with or without precious stones.

The activity carried out through this website focuses on the online purchase and sale of jewelry and the acquisition conditions are regulated by this purchase and sale policy. As a user of the website, we advise you that in addition to reading these conditions, before accessing, browsing and/or using this website, you read the Legal Notice, the Cookies Policy, Privacy and Data Protection (More below in this same document, under the title “PRIVACY POLICY”).

The first thing you should know is that, by using this website or by making and/or requesting the acquisition of a product and/or service through it, the user agrees to be bound by these conditions and by everything mentioned above, Therefore, if you do not agree with all of this, you should not use this website.

Likewise, it is reported that these conditions could be modified, and the user is responsible for consulting them each time they access or make a purchase.

To resolve any question or contact that the user may have, you must direct your request to the address or email set forth below.


This website is operated under the name www.victoriadelacalva.com

Fiscal Address : Plaza San Juan de la Cruz no1 , 28003 Madrid-SPAIN.

Telephone: 91 0119692

N.I.F. :  02533495E


The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy Policy (below in this document, under the title “PRIVACY POLICY”). By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.


By using this website and placing orders through it, you agree to:

1. Use this website only to make legally valid queries or orders.

2. Do not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.

3. Provide us with your email address, postal address and/or other contact information in a truthful and accurate manner. Likewise, you agree that we may use said information to contact you if necessary to see our Privacy Statement. If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.


The items offered through this website are available for shipping worldwide. For clients not resident in Spanish territory, any liability that may arise is declined, nor are shipments or services guaranteed outside of Spain.


The information contained in these Conditions and the details contained in this web page do not constitute an offer to sell, but rather an invitation to contract. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has already been made to your account, the amount thereof will be refunded in full.

To place an order, you must follow the online purchasing procedure and click on “Authorize payment”. After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). Please note that this does not mean that your order has been accepted, as it constitutes an offer from you to us to purchase one or more products. All orders are subject to our acceptance, of which you will be informed through an email in which we confirm that the product is being sent (the “Shipping Confirmation”). The contract for the purchase of a product between you and us (the “Contract”) will only be formed when we send you the Shipping Confirmation.

Only those products listed in the Shipping Confirmation will be the subject of the Contract. We will not be obliged to supply you with any product that may have been ordered until we confirm its shipment to you in a Shipping Confirmation.

All purchase and payment communications involved during the transaction may be archived and preserved by the domain owner with the purpose of constituting a means of accreditation of the operation. Although, in all cases, the current laws and regulations that are applicable in this regard will be respected.


All product orders are subject to product availability. In this sense, if difficulties arise regarding the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you can order, or at replacement time. and shipping of the purchased item. If you do not wish to order such substitute products, we will refund any amounts you may have paid.


We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on this website. Although we will do our best to always process all orders, there may be exceptional circumstances that force us to reject the processing of an order after having sent the Order Confirmation, so we reserve the right to do so at any time, at our sole discretion. discretion.

We will not be liable to you or to any third party for the fact that you remove any product from this website, regardless of whether said product has been sold or not, remove or modify any material or content on the website, or for refusing to to process an order once we have sent you the Order Confirmation.


Without prejudice to what is established in the previous clause regarding the availability of the products and unless extraordinary circumstances occur, we will try to send the order consisting of the product/s listed in each Shipping Confirmation before the delivery date that appears in the Shipping Confirmation in question or, if no delivery date is specified, within a period of 15 business days from the date of the Shipping Confirmation for orders in Spanish territory (except the Canary Islands and Ceuta and Melilla) and 20 business days, for orders outside Spanish territory, the Canary Islands and Ceuta and Melilla.

However, delays may occur for any of the following reasons: product customization, specialty items, unforeseen circumstances, or delivery area.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by establishing a new delivery date or canceling the order with a full refund of the price paid. Please note in any case that we do not deliver on Saturdays or Sundays. For the purposes of these Conditions, it will be understood that “delivery” has occurred or that the order has been delivered at the time of signing receipt of the order at the agreed delivery address.


The products will be delivered to the address specified by the user in the form on the website. Victoria de la Calva will not be responsible for deliveries not received as a result of an error when the user enters the delivery address.

If after two attempts it is impossible for us to deliver your order, we will try to find a safe place to leave it. Likewise, we will leave you a note telling you where your order is and how to pick it up. If you will not be at the delivery location of the order at the agreed time, please contact us to arrange delivery on another day.

If after 15 days from when your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it resolved. As a consequence of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, within a maximum period of 30 days from the date on which we consider the Contract resolved, as long as we have been able to recover the product. . In these cases, we will be authorized to pass on to you the transportation costs derived from shipping and termination of the Contract.


The risks of the products will be your responsibility from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, or upon delivery (as defined in the clause above), if this is the case. take place at a later time.


The price of each product will be the one stipulated at any time on our website, except in the case of manifest error. Although we try to ensure that all prices listed on the page are correct, errors can occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and any amounts paid will be fully refunded.

We will not be obliged to supply you with any product at the incorrect lower price (even if we have sent you the Dispatch Confirmation) if the price error is obvious and unambiguous and could reasonably be recognized by you as an incorrect price.

The prices displayed on the website:

  1. They include the percentage corresponding to the value added tax corresponding to each period (currently at 21%).
  2. They may undergo variations at any time, although these alterations will not affect orders or purchases for which the user has already received an order confirmation.

Shipping costs are not included in the value of the products offered and will be passed on to the user. This unless the value of the order exceeds €50, in which case, if they are orders placed in the area of peninsular Spain and the Balearic Islands, they will be free. These shipping conditions may be altered by circumstances beyond the control of the domain owner, in which case, the domain owner will not be responsible for any possible damages caused. For the rest of the countries, the relevant shipping costs will be added.

The accepted payment methods will be: PayPal, direct bank transfer, payment by credit or debit card and through the SPLITIT fractional system (subject to acceptance according to the user's conditions and the purchase amount).

Victoria de la Calva uses on its website all the necessary means to guarantee the confidentiality and security of payment data transmitted by the user during transactions through the website. As such, the selling platform uses a secure Redsys payment system.

All means of payment and in particular credit cards are subject to verification and authorization by the issuing banking entity. If said entity does not authorize the payment, Victoria de la Calva will not be responsible for any delay or lack of payment. delivery and will not be able to formalize any operation with the user.